How does Cleanly work?
It’s really easy. Enter your preferred pickup date, indicate whether you have
Wash & Fold, Laundered Shirts (men’s button down shirts for pressing only), or
Dry Cleaning. Add any care instructions in the ‘order preferences’. Enter the
preferred delivery date, then submit the order. We’ll bring you a Cleanly
laundry bag and garment bag to use on all your orders on your first pickup.
That’s it - now go back to doing what you love.
What's the turnaround time?
Wash & Fold has a 24-hour turnaround time, and Laundered Shirts (men’s button
down shirts for pressing) and Dry Cleaning have a 48-hour turnaround time (72hrs
on the weekends).
What locations do you service?
We deliver from 135th St. all the way down to FiDi, as well as many parts of
Brooklyn including Williamsburg, Greenpoint, Brooklyn Heights, DUMBO, Park
Slope, Cobble Hill, and Ft. Greene. We’re expanding quickly, so sign up with
your zip code at www.cleanly.com to let us know where you want to see Cleanly
How do I know where my clothes are in the process?
On the Orders screen you will see all of your current and past orders with us.
You can click on any of them to get real-time statuses and see exactly where you
are in the process. We let you know when your pickup is in progress, when the
cleaning is in progress, when we send the clothes out for delivery, and when the
process is complete.
What services does Cleanly provide?
Wash & Fold is $1.50/lb. Laundered Shirts, offered for men’s button-down shirts
ONLY, is $2.85/shirt. Check our pricing list for an itemized list of Dry
Cleaning prices and additional Wash & Fold prices for larger items. We accept 12
hang dry items of hang dry per order. There is a $2 charge for the first 4 hang
dry items, and an extra $1 charge per each additional hang dry item.
Do I have to be home when you come by?
Not necessarily. You can leave your bag of laundry outside your home by the
door. You can also leave your items with your doorman. Make sure to let us know
in the ‘Pickup’ notes so we know we have your approval. For deliveries we prefer
that you (or your roommate) be home or have a doorman in your building for us to
leave the clothes with.
Do I get Cleanly laundry bags for my clothes?
Every new customer gets a Cleanly laundry bag, hang dry bag, and garment bag.
For your first order, your Valet will wait while you transfer the items into the
Cleanly bags. Going forward, put your Wash & Fold clothes in your Cleanly
laundry bag and your Dry Cleaning and Wash & Press in the Cleanly garment bag
every time you order. Any Wash & Fold that needs to be hang dried should be
placed in the seperate Hang Dry bag.